5 min read
Multi-tenant AI chatbots: lessons from building Relayt
How Relayt embeds branded AI assistants for lead capture across web, Telegram, and WhatsApp with live human handoff.
- Relayt
- AI Agents
- SaaS
Relayt is a multi-tenant platform for deploying branded AI chatbots that capture leads, run campaigns, and hand off to humans — from one dashboard.
Channels that convert
Web widgets alone are not enough. Teams need Telegram and WhatsApp in the same loop: AI replies first, humans jump in when it matters, campaigns follow captured leads.
- Embeddable widgets per tenant
- Train on docs / crawl / FAQs
- Live takeover from dashboard, Telegram, or WhatsApp
- Scheduled campaigns after lead capture
Hard parts
Tenant isolation, grounded answers per knowledge base, and clean AI-to-human handoff across channels. Get those wrong and you get cross-talk, hallucinations, or dropped conversations.